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Tile resolves 52% of customer conversations
using an AI bot powered by Zendesk.
Shopify handles over 170k monthly conversations
with speed and flexibility thanks to Zendesk Support.
Stanley Black & Decker increases agent efficiency by
300% from the ease of use that Zendesk provides.
In Zendesk’s 2024 CX Trends report, we anticipate a future where data and intelligent experiences revolutionize the customer journey. Chatbots will transform into advanced AI agents, resolving diverse issues while maintaining brand voice, marking a significant shift in customer service innovation. Read more.
Zendesk’s CX Trends 2024 report highlights CX leaders’ pivotal role in data and privacy decisions alongside IT and legal departments. Personalized experiences, driven by AI, are sought after by customers, who also demand robust data security measures.
Zendesk’s 2024 CX Trends report emphasizes the need for businesses to provide immersive customer experiences, leveraging tools like advanced voice tech and predictive agent management. Such interactive experiences foster loyalty and satisfaction, offering flexibility for innovative engagement strategies. Read more in this report.
Help desk software creates better experiences for your customers and your employees. Learn how to pick the right tool for your business.