One criticism of AI that’s often mentioned is that it’s not suitable for all businesses and industries. This is no longer a problem thanks to the new ServiceNow Generative® AI Controller. Organizations connected to the ServiceNow ecosystem will be able to easily connect ServiceNow instances to OpenAI and Microsoft Azure OpenAI Service. With this development, any existing ServiceNow experiences can use generative AI capabilities to answer questions, summarize existing content, and produce new content from a single integration point.